Frequently Asked Questions


Where’s my invite?
Some email providers like gmail may incorrectly categorize your invitation to kuraCloud as “promotional”. If you know you’ve been sent an invite but can’t see it in your inbox, be sure to check your “all mail” folder. Alternatively, search for
I've lost or deleted my invitation email, what do I do?
Ask your course administrator to re-invite you and they will send you another invitation email.
What happens if I forget my password?
If you forget your password, select "Trouble logging in?" and a password reset page will appear. Enter your email address for kuraCloud to send you a secure link to reset your password.
Why can’t I find the course I am enrolled in?
You may have been invited to kuraCloud by two different departments or institutions with different “Instances”. You can only see the courses from one instance at a time, but it is easy to switch between the two. Go to your homepage and look at the logo in the top left hand corner. If you've been invited to multiple instances you'll see a dropdown arrow next to the logo. Select this to switch instances and view other courses, lessons and modules you have access to. If no dropdown arrow appears next to your instance logo in the top-left of your homepage, you have only been invited to one instance. Check with the course administrator that your course enrollment details are up-to-date. If your course has finished it is possible that the course provider has now removed your access from this course.
Why can’t I edit all of my questions on the report page?
If you committed your answers at a checkpoint during your lesson, you won’t be able to edit them on the report page. However, you can still review your answers and download a PDF of your report for study purposes.
Why aren’t all of the questions I answered on my report page?
Your instructor may have chosen to remove some questions from the report page for a variety of reasons. Contact them if you wish to have the reasons explained.
What happens when I submit my report?
If you have the option to Submit your report selecting this means your report is automatically sent to the course administrator or another staff member. If you only see the option to Download your report, selecting this downloads a PDF copy of your report which you can keep or upload according to your institution's instructions.
Why does my lesson look different than my friend's?
The staff writing the lesson are able to update the lessons at any time. Once you have started a lesson, that lesson becomes “locked” for you and any changes the author makes after this point will only be shown to those students who haven’t yet started the lesson.
How can I make the video and audio play?
If the audio or video is not playing this may be because the browser you are using is out-of-date. Make sure you are using an up-to-date browser and that your internet connection is set up correctly. If your internet connection is slow, things may take a while to load. If you are using an iPad or iPhone, make sure you have updated to the latest operating system (iOS).
How do I speed up or slow down a video?

Keys and their actions are listed below:

  • space: play/pause
  • f: fullscreen
  • shift + left arrow: slower
  • shift + right arrow: faster
  • down arrow: volume down
  • up arrow: volume up
  • m: mute
  • left arrow: seek backward
  • right arrow: seek forward


Which OS versions and browsers are supported by kuraCloud?

Visit this page for the full list of browsers and devices supported by kuraCloud.

Supported platforms for sampling with kuraCloud Desktop are listed here.

What is the typical workflow for setting up an Instance?
  1. Access the Instance Administration card by clicking Instance Administration on your Admin pages. Here there are three options that only Instance Administrators can access: General Settings, Administrators, and Other Roles.
  2. Select General Settings to provide a name and image for your Organization – remember, this will appear in the header of your Administrator's, Author's, and Student's kuraCloud pages, as well as all invitiation emails so choose wisely!
  3. Select Administrators to access the Administrators card to invite Course Administrators and other Instance Administrators. You can view all Course Administrators by selecting this option, and are then able to Revoke their privileges. Note: An Instance can have more than one Instance Administrator, and an Instance Administrator can convene over more than one Instance.
  4. To view and create other roles for Staff select Other Roles from the Instance Administration card. By selecting Create Role you can name and manage the permissions someone in that role will have.
My institution's crest won't upload to my Instance, what do I do?
Make sure your image is in an appropriate format before uploading. You can use a JPEG, PNG, or an SVG (as long as it is UTF-8 encoded). The image size limit in kuraCloud is 5 MB, and the image dimensions for PNGs and JPGs must be 480x140 pixels. To edit images, you can use common proprietary image editing software,or one of the many free alternatives such as​ Image J.
What is the typical workflow for setting up a course?
  1. On the Courses card of the admin pages, select the plus sign next to Courses
  2. Provide a name and short name or course code to your Course. Note: this can be edited later from the Settings card of the course.
  3. From the newly create Course Card you can invite authors by selecting Staff. Select Invite, enter their details and Choose their staff role.
  4. Create new lessons and modules with your authors.
  5. Publish your lessons and modules so that they will appear on your student's homepage.
  6. Invite students to view your course by selecting Students on the Course Card. Please take care to enter the correct email address of each student when inviting them to your course.
How do I add Course Administrators?
Only an Instance Administrator is able to add Course Administrators and control the Administrator role for each course. Generally, the Course Administrator who created the course becomes the Administrator of that course. If this needs to be changed an Instance Administrator can navigate to the Settings card of the course and select another Course Administrator from the dropdown menu next to Administrator.
What are authors able to do?
Authors are able to create new lessons and modules within the courses they have been invited to. Authors can edit lessons and modules, and import and export lessons too.
How do I export and import lessons and modules?
An individual lesson or entire module can be exported as a .kura using the Export function of the gear menu. You must have a Lesson or Module selected for this option to be available. Individual lessons or modules can be imported from the Lessons or Modules card by using the Import function of the gear menu.
How do modules and lessons fit together?
The typical structure for a given Instance is to have a number of courses, each with a range of modules, and individual lessons within each module. Modules and lessons are created in the Modules and Lessons card respectively, it doesn’t matter what order you create these. To add lessons to a module you must first select that module from the Modules card. Then, select Edit Module, and Add Lessons. The order of lessons within a module can be edited by dragging the blue dots to the left of the lesson name to a new position.


What is the typical workflow for creating a lesson?
  1. On the admin pages, choose the course you want to create your lesson in.
  2. Select lessons on the course card.
  3. Select ‘New’ to create a lesson.
  4. Name your lesson and page names using the pencil icons in the header.
  5. Explore your authoring tools using the PAGES and PANELS menu in the footer. Add a page by selecting New Page from the PAGES menu. Add panels to your page by selecting PANELS, and dragging and dropping the panel’s icon onto your lesson page
  6. Add content to your panels by clicking into Panel Editing Mode (do this by double selecting the panel, or pressing Edit while the panel is highlighted). The rest of the page will gray out and you can add content.
  7. Your lesson will be saved automatically!
  8. Check out what your student’s will see by clicking PREVIEW in the footer. (Return to editing mode by clicking EXIT PREVIEW).
  9. On the Admin pages, you can Edit Details of your lesson to add a description, cover photo, and keywords to make your lesson more searchable for other administrators and authors.
  10. Check out the help for more information on other cool features you can add to your lesson. (Background pages, popups, etc.)
How can I create a new course?
If you have an Instance Administrator or Course Administrator account you will be able to create new courses. People with Author accounts don’t have the privilege of being able to create new courses. To create a new course select the Add course button from the Admin page and enter the course name details. You’re now the Administrator for this course and can add others as authors or students.
How do I reorder lessons within a module?
Lessons are listed in the order that they are added to a module. To reorder select Edit Module from the Module card. Hover over the left hand side of a lesson and select to drag up or down - a blue line will show you where the lesson will go before you release. Select Finish Editing to exit.
What do the little icons next to my course name mean?
The little key means you are viewing the course as an administrator or author, and have access to the admin pages. A little hat icon means you are viewing the course as a student would see it, and have access to the student homepage. To switch back to the Admin pages, use the dropdown menu next to the hat and select the Administrator key icon.
How do I change the name of my Lesson or Module?
Select the lesson or module you’d like to change the name of and select Edit Details from the Lesson card. Select Finish Editing to exit.
Someone has edited my lesson and deleted all my beautiful work. How do I get it back?
You can revert your lesson to an earlier revision. Click the Revisions button on the Lesson card and you will see a list of all the different revisions for your lesson. You can open these to see which one has the content you want. Once you've chosen which revision you want, click Restore.
How does kuraCloud save my changes?
kuraCloud saves all of your changes automatically, eliminating the need for a Save button.
What are revisions and how do they work?
Every time you open and close a lesson a new revision is saved. You can view all past versions of a lesson by selecting Revisions from the Lesson card. Here you’ll be able to see what time the lesson was edited and who edited it. You can View, Restore, or Copy each revision.
How do I share a lesson with my colleague?
You can either invite your colleague to the course that contains the lesson, or select ‘copy to course’ and choose a course that your colleague has access to, or export the lesson and give the .kura file to your colleague.
I want my TAs to be able to invite students, how can I do this?
Usually your TAs will have an Author account type which allows them to create, edit and delete lessons. Being able to invite students is a privilege of Course Administrators and Instance Administrators. As an Instance Administrator you can add Manage Students to Author Permissions (in the Other Roles card of Instance Administration), or create a new role and transfer your Staff from one role to another. Please take care to enter the correct email address of each student when inviting them to your course.
How do I print a lesson?
To print a page of a lesson use the printer options of your internet browser. Usually this will only print what is visible in the browser window.If your lesson has a report page you will be able to download a PDF copy of all the questions and answers which can then be printed.
How do I navigate through my lesson?
You can navigate through the pages of your lesson using the side navigation arrows or you can jump to specific pages by selecting them from the page dropdown menu in the header. The page dropdown menu also shows you how many pages you have in your lesson and the names of all the pages.
How do I switch into preview mode?
If you’ve opened an existing lesson the lesson will open in Preview mode. From edit mode you can preview how the lesson will appear to students by selecting PREVIEW from the footer. To start editing again just select EXIT PREVIEW from the bottom of the page.
How will my page look on different devices?
kuraCloud automatically creates a mobile version of any content. If you expect students to view kuraCloud content on a mobile device (phone, tablet etc.) it is advisable to periodically check the layout. You can preview mobile view by shrinking your browser window down to one column width. Mobile flow is is produced “top to bottom, left to right”. Most simply, if you have no columns, the mobile flow is the same as the desktop. If your page has a section with two or more columns, or a row, those columns will be placed one after the other.Whitespace panels are ignored when producing the mobile flow.
Can I copy in text from other documents?
Yes! You can bring lessons together really quickly by copying text from outside documents and pasting them into panels within kuraCloud. Text maintains its basic formatting when pasted into a panel in kuraCloud.
How do I use popups?
There are two types of popups; short summary popups, and longer fullscreen popups. Summary popups are limited to 200 characters. Any panel type can be added to a fullscreen popup and you’re not limited by size but we recommend you limit the size to one page view. When you use both types of popup the word More will appear in the summary popup - selecting this will open the fullscreen popup. For more information and examples of popups please visit this page.
How do I use minipages?
The Minipages panel allow you to create a slideshow of pages all within a single panel! It allows you to make your lesson rich in information, but keeps your page looking clean and organized. For more information please visit this page.
How do I add a panel to my minipage?
The key to creating content in minipages is making sure you are in panel editing mode. The rest of the page will gray out when you are able to add panels to your minipage. If the background is still white, any panel you add will drop onto the main page, instead of within your minipage. With the panel selected, enter into panel editing mode by either selecting Edit or selecting inside the panel a second time. When the background has grayed out, drag and drop panels into your minipages using the PANELS menu in the footer.
How do I add and delete minipages?
First, make sure you’re in panel editing mode, with everything on your lesson page grayed out except for your Minipage panel. (Get to panel editing mode by selecting twice on your minipage panel, or highlighting your Minipage panel, then pressing Edit.) Then, click the plus or minus symbols next to the minipage navigation arrows to add or delete minipages. You can also add and delete minipages from the PAGES menu in the footer while in panel editing mode. New minipages are always added just after your current minipage selection (i.e., if you are on the second minipage and add a new minipage, it will become page number three, regardless of the number of minipages already in the panel.
How do I add an extra minipage into the middle of my Minipages panel?
New minipages are always added just after your current minipage selection. So, if your panel has five minipages and you want to create a new minipage to sit between pages two and three, just navigate to page two and press the add minipage button.
Why don’t I see a Check Answer button on my question panels?
Before your panels will show a Check Answer button, you need to author your answer. In panel editing mode, press Answer and provide the correct answer and other feedback you would like your students to have access to. This could be explaining why a wrong answer is incorrect, further explaining the question requirements, things to think about when answering, and more. Once you’ve added your answer, the Check Answer button will automatically appear. Enter into PREVIEW mode to view what your students will see and try out the question for yourself.
What is a Checkpoint and how can I use it?
Checkpoints are like a pause button in your lesson. When you insert a Checkpoint, a student will come across a dialog asking them to commit, or lock-in, their answers (which means they will no longer be able to edit them) before proceeding with the rest of the lesson. They are an excellent tool to use when you want your students to really understand a concept before moving onto more material.
How can I adjust the layout of my page?
Panels can be positioned on a page using the blue guideline that appears next to existing panels. This guide indicates where on the page the panel will snap too. kuraCloud organizes panels into columns. When you want to add to an existing column, drag the panel so that the blue line is only under the column you want. The size of any panel can be adjusted using the handles of a selected panel. Images can be resized within their panel using the same handles. Where possible, resize images so that they fill up the entire panel by dragging the bottom handle down as far as it will go - this will make it easier to line up panels on a page. The whitespace panel is also handy for adjusting the layout of your page. For more information on page layout click here, and for more on whitespace panels click here.
How can I resize an image?
Image size can be manipulated in two ways: you can adjust the size of the panel, or adjust the size of the image within the panel. The size of the image panel can be adjusted using the handles on that panel or adjusting the size of bordering panels will also change the size. The image can be zoomed in or out dragging the bottom handle down or up, respectively.
When should I use whitespace?
Whitespace is useful when you want greater control over your desktop layout. If you prefer a little more space between panels or want a feature to stand out from the rest of the page, try adding a Whitespace panel.
Can I change the font?
The font style in kuraCloud has been designed to allow optimum viewing on a variety of different devices without the need to re-structure any font.
How do I publish a lesson or a module?
To publish a lesson or module you must first navigate to the individual Lesson or Module card. Publishing a lesson or module will make it available for students to start. If you make any changes to a lesson or module you can choose to update the published lesson by selecting Update to Latest. This updated version will only be visible to students who haven’t yet started the lesson. Students who have already started working through the lesson will see the original published version.
How do I unpublish a lesson or module?
To unpublish lessons and modules navigate to the Published card and select the lesson or module you’re interested in. Selecting Unpublish means the students will no longer to be able to access the lesson/module.
Why are my students still seeing an old version of a lesson I've created?
Any students who started the lesson before you updated it will see the old version, but any students who starts it after the update will see the new version.
What are the supported file types and filesize limits for audio/video/images?

Image: 5 MB (.jpeg, .png, .svg, and .gif)

Audio: (.mp3)

Video: (.mp4 and .m4v)

What version of LabChart do I need to make settings files that can be used in my kuraCloud lesson?
You will need to use LabChart v8.1.2 or later.